LEGAL REFERENCE

Our Legal Framework for Your Account

We've built ke7 to operate transparently within Pakistani regulations and payment corridors. This page outlines how your account is protected, how disputes are handled, and what terms govern...

Account VerificationPayment SecurityDispute Resolution
Explore lobby Read FAQ
ke7 Our Legal Framework for Your Account

Legal Operating Terms

ke7 operates as a gaming platform accessible from supported regions where local law permits. Your account is subject to verification during registration and withdrawal requests. We retain the right to suspend or close accounts that breach our terms or engage in fraudulent activity. Deposits through JazzCash, Easypaisa, SadaPay and Raast are processed according to each payment partner's terms. All withdrawals require account

verification. Disputes arising from gameplay, payment processing or account access are resolved through our support team within thirty days of filing. Gameplay records are retained for seven years. We do not accept accounts from restricted territories or individuals under the legal age of majority in their jurisdiction.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

CONTACT PATHWAYS

How to Reach Our Legal Team

Live Chat Our support team responds to legal inquiries and...
Email Support Send documentation, dispute details or formal requests to...
Account Settings View your account status, verification documents and payment...
VERIFICATION STANDARDS

How We Protect Your Account

Identity Verification

All new accounts require identity confirmation during registration. Withdrawals above certain thresholds trigger additional document checks to comply with payment...

Encryption & Security

Your payment details and personal information are encrypted end-to-end. We do not store full card numbers or banking credentials on...

Payment Partner Compliance

JazzCash, Easypaisa, SadaPay and Raast each enforce their own fraud and verification protocols. We align with their requirements for every...

Account Dispute Handling

Disputed transactions are investigated within seven days. We review gameplay records, payment logs and device data to resolve claims fairly...

Withdrawal Verification

Before funds leave ke7, we confirm your withdrawal destination matches your registered account holder name and payment method on file.

Data Retention Policy

We retain account records, gameplay logs and payment history for seven years to satisfy regulatory and audit requirements across supported...

What This Legal Page Covers

Account TermsEligibility, registration requirements, account suspension grounds and your rights as an account holder.
Payment & WithdrawalsHow deposits and withdrawals work with JazzCash, Easypaisa, SadaPay and Raast; processing timelines and verification steps.
Dispute ProcessHow we handle payment disputes, gameplay complaints and account access issues; your recourse options.
Privacy & DataHow we collect, store and protect your personal information; data retention periods; how we handle requests for account deletion.
Jurisdiction & LiabilityWhere our terms apply, which laws govern disputes, and the limits of our liability for technical failures or payment delays.
Third-Party PartnersTerms covering live casino providers, slot studios and sportsbook data providers; how their policies interact with ours.
Amendment RightsHow we notify you of changes to these terms; your right to close your account before a change takes effect.

What Protects You Here

Clear Terms

No hidden conditions. Every policy affecting your account, deposits and withdrawals is written plainly and accessible from your dashboard without login.

Verified Withdrawals

Your money leaves ke7 only to the account or payment method you registered. We confirm identity on every withdrawal to prevent fraud.

Dispute Resolution

Disagreements about gameplay, payments or account access are reviewed by our team within a defined timeline. You can escalate through support.

Payment Partner Standards

JazzCash, Easypaisa, SadaPay and Raast impose their own compliance and fraud detection. We follow their standards in full on every transaction.

Record Keeping

We maintain complete gameplay logs, payment receipts and account activity for seven years. You can request your records anytime through support.

Transparent Fees

Any charges applied to deposits or withdrawals are disclosed before you confirm the transaction. No surprise deductions on your account.

Legal & Account Questions

We investigate disputed withdrawals within seven days by reviewing your account activity and payment logs. We contact the relevant payment partner (JazzCash, Easypaisa, SadaPay or Raast) to trace the transaction. Once resolved, we notify you with evidence and next steps. Most disputes resolve in your favour if the withdrawal was processed correctly.

During registration, we collect your name and contact details. For withdrawals above certain thresholds, we request identity documents (CNIC or passport image) and proof of payment method ownership. Upload these through your account settings. Verification typically completes within two business days once documents are received and verified by our team.

You can close your account anytime from your settings. Account closure is immediate. We retain gameplay records and payment history for seven years for compliance purposes, but we stop using your personal contact information for marketing. You can request a full data export before closure.

We notify you via email and in-app message at least thirty days before changes take effect. You can close your account before the new terms apply. Continued use of your account after the notice period means you accept the updated terms. Major changes (payment methods, dispute procedures) always trigger advance notice.

Your gameplay logs are private to you and our support team. We do not share betting history or account activity with third parties except to payment partners when required for fraud investigation or dispute resolution. Law enforcement can access records only with a valid court order.

Deposits and withdrawals are processed in Pakistani Rupees. Each payment partner sets its own minimum transaction amount; these are displayed in your deposit and withdrawal pages. Typical minimums range from 300–500 PKR depending on your payment method. Maximum limits are also set by each partner and shown at checkout.

Use the 'Forgot Password' link on the login screen. We send a password reset link to your registered email. Click the link and create a new password. Your account remains secure; all your balances, history and verification status stay intact. If you can't access your email, contact our support team with identity verification.